Depending on the platform used, to run the software you will need:
- Microsoft Windows Operating System or a way of running Microsoft Windows inside an other operating system like LINUX, for example Virtual Box
- A valid license (if required, this will be manually or automatically sent after payment)
- An internet connection
- The latest .Net Framework from Microsoft
As soon as you run the bot, it will connect to our servers to check for:
- Current and valid license
- Any updates & latest news
When you buy our products/services, your purchase is covered by our 3-days money-back guarantee. If you are, for any reason, not entirely happy with your purchase and/or haven’t used our services, we will cheerfully issue a full refund.
To request a refund, simply contact us with your purchase details within three (3) days of your purchase. Please include your order number (sent to you via email after ordering) and optionally please tell us why you’re requesting a refund – we take customer feedback very seriously and use it to constantly improve our products and quality of service. Refunds are NOT being provided for services that you already have used.
Refunds are being processed within 1-7 days period.
After (3) days from the purchase if we see a connection to our servers from the purchased bot then you are NOT entitled to any refund, partial or full. If a website on which the bot is operating changes anything that causes the bot to stop working, The “AdPend” will attempt to update the bot within a timely manner as to allow the bot to work again. However, there are times when websites will make changes that will make it impossible to update the bots to function. If this occurs, no refunds will be made – we will try our very best to make the changes whilst testing with the client but if it becomes uneconomical to continue the effort the client will be informed and development will cease.
If, however, you are having problems and we do not see ANY connection to our servers then we will consider a refund on a case by case basis. The decision will not be instantaneous and our first priority would be to try and get your bot online and working. If during this period you become offensive towards anyone working for “AdPend” or initiate a dispute with whatever payment processor you used to originally purchase the software, “AdPend” will no longer communicate with you directly and will work directly with the payment processor.
All licenses will be suspended as soon as a dispute is raised until its conclusion. If the dispute ends in the customers favor, licenses will be reinstated otherwise all licenses will remain suspended. We don’t like ignoring people and only work with payment processors but these rules have been put in place to protect “Adpend” and its intellectual property – we hope you understand!